Subscription Terms

Version 2026-08-05 · in force since August 5, 2026 · change history

These Subscription Terms ("Terms") govern the paid subscription services offered by StillsLab. They supplement the Terms of Use and Privacy Policy, which remain in full effect.

1. Subscriptions and Licensing

1.1. Subscription Plans. Checkout is not open yet. No plan can currently be purchased on the Site, StillsLab does not accept payments at this time, and the prices published on the Pricing page are indicative until billing launches. Paid-tier features are, for now, granted manually by StillsLab at its discretion, free of charge and revocable at any time. When billing launches, paid plans will be sold through an external payment provider acting as our Merchant of Record, which will handle all billing, tax collection, recurring charges, and the tokenization of card details; that provider and its buyer terms will be identified on the Site before any charge is possible, and subscribing will require your agreement to them. StillsLab does not collect, store, or process payment information directly. The sections below describe how paid plans will operate once billing is live. Paid plans may be billed monthly or annually (annual billing at a reduced effective monthly rate; Studio-line plans are priced as a flat fee per workspace, covering every seat included in that plan, not billed per individual seat). StillsLab is offered as two product lines:

(a) StillsLab membership — access to the public library and platform tools:

Free. Browse and research the library: full catalog, basic search, online viewing, and full-quality downloads up to 4K, free of charge for any registered account.
Pro. Everything in Free, plus the advanced platform features (advanced search, unlimited visual search, frame comparison, Community Showcase submissions, priority film requests, and other subscriber-only benefits).

(b) StillsLab Studio — the production workspace (studio.stillslab.com), priced as a flat fee per workspace (not per seat), with each plan including a seat cap. All paid Studio plans include everything in Pro.

Free. Try the workspace: one seat, one active project, a limited total upload allowance, and unlimited access to attach reference images from the shared library.
Solo. For individual filmmakers: one seat with multiple active projects, a larger upload allowance, call sheets and shoot-day scheduling, custom project fields, view-only share links, and PDF export.
Team. For small productions: multiple seats and projects, plus real-time collaboration, roles and permissions, member management, and an activity feed.
Studio. For studios running multiple shows: a higher seat count and unlimited projects, plus scoped access, call-sheet distribution, season/bulk export, and priority support with onboarding.
Enterprise. For larger organizations (25+ seats) and custom needs: a custom seat count, SSO and dedicated infrastructure, an SLA, and dedicated support. Enterprise is arranged on request (see Section 1.2).

The current plans, seat counts, limits, and prices are shown on our Pricing page. Once billing launches, the self-serve plans (Pro and the Free/Solo/Team/Studio tiers) will be purchased directly; Enterprise and bulk/partner purchases are arranged via Section 1.2. The specific features and limits included in each plan are those displayed on the Pricing page at the time of purchase.

1.2. Enterprise & Volume Licensing (B2B). The Enterprise plan, together with custom packages and volume licenses for film schools, educational courses, and large teams (including bulk seats and promo codes for students), is arranged on request. It is issued as a private invoice or a dedicated payment link sent to the customer, setting a custom price, term, and number of seats. The price, term, and seat count stated in that invoice or payment link prevail over the standard self-serve pricing in Section 1.1. In all other respects — including cancellation, the Read-Only behaviour of Section 6, and acceptable use — these Terms continue to apply, unless the invoice expressly states otherwise. To request a quote, contact [email protected].

2. Community Showcase

2.1. Feature Description

The Community Showcase allows Subscribers to upload stills (frames) from their own creative projects. Each project receives a dedicated public page on StillsLab.

2.2. Supported Project Types

The following project types are accepted: short films, music videos, commercials, experimental films, and other original creative video works.

2.3. Review Process

All submitted projects are reviewed by the StillsLab team before publication. The Administration reserves the right to reject or remove any submission that does not meet content guidelines, without obligation to provide a detailed explanation.

3. Upload Limits

3.1. Maximum File Size. 5 MB per image.

3.2. Maximum Storage. 200 MB per user.

3.3. Compression. If your images exceed the file size limit, we recommend compressing them to WebP format at a quality of no less than 90%.

3.4. Limit Changes. The Administration reserves the right to adjust these limits. Active Subscribers will be notified of any changes in advance.

4. Content Guidelines

4.1. Original Work Only. You may only upload frames from projects that you have created or have the right to publish.

4.2. No Third-Party Content. Uploading frames from films, series, music videos, or other works that you do not own rights to is strictly prohibited.

4.3. AI-Generated Content. AI-generated content is permitted only if it is clearly disclosed. Projects containing AI-generated material must be marked accordingly. Uploading AI-generated content without proper labeling will result in project removal.

4.4. Prohibited Content. Content that is illegal, promotes hatred, or violates the rights of others is prohibited.

4.5. Enforcement. Violation of these guidelines may result in project removal and, in cases of repeated violations, termination of your subscription access.

5. Intellectual Property

5.1. Ownership. You retain full ownership of all content you upload to StillsLab.

5.2. License Granted. By uploading content, you grant StillsLab a non-exclusive, royalty-free, worldwide license to display, reproduce, and distribute your content on the Site and its related promotional channels (social media, newsletters), with attribution to your pseudonym.

5.3. Content Removal. You may request removal of your content at any time by editing your project or contacting [email protected].

6. Cancellation and Refunds (Refund Policy)

6.1. Cancellation. You may cancel your subscription at any time through the billing portal managed by our Merchant of Record. Cancellation takes effect at the end of the current billing period.

6.2. Refunds. Refunds are not provided by StillsLab. All payment-related matters, including refund requests, are handled by our Merchant of Record in accordance with their policies.

6.3. Loss of Access. Upon cancellation, you lose access to subscription-exclusive features (including the ability to create new projects or upload new frames).

6.4. Read-Only Mode. If a paid plan expires or is cancelled (and the account is not on the Free plan's limits), the affected workspace projects transition to a static, read-only state. You and your invited team members may still view existing shot lists, schedules, and other workspace content, but editing functions — including adding new frames, modifying projects, and generating new call sheets — are blocked until payment is restored or the content is brought within the limits of your current plan. Reactivating an active plan restores full editing access.

6.5. Published Projects. Projects that have already been published will remain publicly visible after cancellation. Your existing content will not be removed unless you request it.

6.6. Conditional Refund Window. Within 7 days of a new subscription charge or a renewal charge, you may request a full refund of that charge if you have not used any paid-tier functionality during those 7 days. "Used" means invoking any capability not available on the Free plan — for example, advanced search filters (AND/OR logic, exclusions), visual (reverse-image) search beyond the free quota, the frame comparison tool, a Community Showcase submission, a priority film request, or, for Studio-line plans, any workspace action beyond the Free tier's limits. To request a refund under this policy, contact [email protected] within the 7-day window; we evaluate requests against our internal usage records (see Privacy Policy). Approved refunds are processed through our Merchant of Record.

6.7. Digital Goods & No-Refund Policy. Outside the window in Section 6.6, or once paid-tier functionality has been used within it, all subscription plans grant immediate, intangible digital access to advanced platform capabilities and features. Due to the immediate delivery nature of digital content, the Site operates under a strict no-refund policy in that case. Upon cancellation, your subscription benefits remain active until the end of the current billing cycle, provided you comply with our platform guidelines and these Terms.

6.8. Chargebacks. If you believe you were charged in error, please contact [email protected] before filing a chargeback or dispute with your bank or card provider — this is usually faster to resolve than a bank dispute, and chargebacks carry additional fees on both sides. If a chargeback is filed, we reserve the right to present our internal usage records (Section 6.6) to our Merchant of Record and the relevant card network as evidence, and may restrict account access while the dispute is pending.

6.9. No Bulk-Download Rights. Purchasing a subscription does not grant you the right to bulk-download, harvest, or scrape the database. The Site employs automated detection systems for suspicious activity. In the event of a violation of our Terms of Use (e.g., detected automated crawling or database harvesting under a paid status), your account will be permanently banned and your subscription canceled immediately, without any entitlement to a refund or compensation.

7. Modification and Termination

7.1. Modification. StillsLab reserves the right to modify subscription pricing, features, and upload limits. Active Subscribers will be notified of material changes at least 14 days in advance.

7.2. Termination. StillsLab may terminate a Subscriber's access in cases of serious or repeated violations of these Terms, the Terms of Use, or the Content Guidelines. In such cases, no refund will be provided.

8. Governing Law

8.1. Governing Law. These Terms are governed by and construed in accordance with the laws of Ukraine.

8.2. Dispute Resolution. Any disputes arising from these Terms shall be resolved through negotiations. If a resolution cannot be reached, disputes shall be submitted to the competent courts of Ukraine.

9. Contact Information

9.1. Contact. For questions about these Terms or your subscription, contact us at: [email protected].